FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The mouse must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your mice wired or wireless?
We offer both wired and wireless mice. Each product page clearly states whether it is wired, wireless (2.4GHz), or Bluetooth.
6. Do your wireless mice come with a receiver?
Yes. All wireless mice include a USB receiver. Some models also support Bluetooth connectivity.
7. What DPI options do you offer?
Our gaming and high-performance mice usually support adjustable DPI (from 800 up to 16,000+ DPI depending on the model). You can customize sensitivity easily.
8. Are your mice compatible with Mac and Windows?
Yes. All our mice are plug-and-play compatible with Windows, macOS, and most operating systems. No additional drivers are required for basic use (some gaming mice may need software for full customization).
9. Do you offer silent/quiet click mice?
Yes. We have a selection of silent mice perfect for office use, libraries, or shared workspaces.
10. How do I clean my mouse?
Wipe the exterior with a soft damp cloth. For the sensor, use a dry cotton swab or compressed air. Avoid liquids entering the mouse. Detailed care instructions are included with each product.
11. Do your mice have RGB lighting?
Many of our gaming mice feature customizable RGB lighting. This is clearly indicated on the product page.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track it in your account under “Order History”.
14. What if my mouse arrives damaged or doesn’t work?
Please contact us within 48 hours with photos or a video. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.